Over the past few weeks, we’ve introduced powerful new ways to surface insights and understand user behavior at scale. These updates are designed to help you move faster from exploration to action.

🔥 Highlights

• Recommended Issues:

  Automatically identifies recurring usability problems based on real session patterns - with summaries and links to supporting sessions.

• Golden Path Tracking:

  Define the ideal user journey, then filter sessions that deviate from it to uncover where and why users drop off.

• Smarter Filters:

  More robust filtering options to streamline your search and focus on what matters most.

• Collection Summaries Everywhere:

  Generate summaries from any group of sessions to quickly surface common behaviors, pain points, or intent signals.

🚀 Suggested Flows

• Recommended Issues → Session Collection → Summary → Chatbot Q&A

• Search → Filter → Add to Collection → Summary

• Golden Path → Filter Deviations → Add to Collection → Summary

🔮 Coming Soon

• More flexible filters

• Higher accuracy on the golden path deviation

• Smarter AI analysis

• UX improvements to Recommended Issues